HELP & Faq

Where does The Suzpese ship?

The Suzpense currently ships to All province in Indonesia

When will my order ship?

Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 1 to 2 days. Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

I’m having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email


How can I find out more information about a product?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing

Materials and Tools

The tools and materials needed are all in terms of customization in The Suzpense starting from the brush which consists of 2 types, namely the Pagoda Brush and the Eterna Brush, then there are paints that we made specifically by ourselves without any interference from the outside brand paint. Then there are painting tools that are often found, such as pallets, canvas varnishes, etc., and the last thing needed to speed up the manufacturing process when customizing is Hairdryer, functions as a paint dryer so that it does not last for a long time, and in order to proceed to the stages next.

The Suzpense FAQ

How our products different from other jacket and shoes brands?
Our products reflect by your lovely art. Our formulas are designed to not change a single things from the jackets ,we garantue your jacket still comfy. They are meant to be touched, smooshed, the painting are still look perfect.